The alarm is flashing on my Filtermatic and the system is not running. What’s going on?
The Filtermatic is built with an HMI screen installed on the control box. Review and make note of the alarms displayed on the screen and contact SoBrite for further assistance.
The HMI screen is flashing alarm but the system is still running. What’s going on?
If your Filtermatic is still functioning while the alarm light is flashing, that indicates your system is due for annual maintenance. Make note of the serial number and contact SoBrite to purchase the annual maintenance kit.
My pump keeps losing prime when I shut the system off.
If you are losing prime to your pump, there is likely an issue with the suction line. Ensure the foot valve in the reclaim tank is installed and free from obstructions keeping it open. Inspect the suction line for any loose fittings, cracks or breaks. Ensure the O-ring on your filter basket lid is not compressed and allowing air into the system. If none of this helps, please contact SoBrite for further assistance.
My ERS will only run in HAND mode and shuts off shortly after turning it to AUTO. What is going on?
Open the control box and check the PLC screen. Verify the correct date/time is on display. If it is not correct, set the date/time according to the instructions posted on the inside of the control box door.
The alarm light is flashing on my ERS and the system is not running. What’s going on?
System shutdown with an alarm light can mean a variety of things. Open the control box, note what the PLC screen is displaying. Hold the 3 o’clock button next to the screen and note all messages and the numbers as the screen cycles through. Contact SoBrite with this information for troubleshooting assistance.
What position do I set the pump on/off switch on my ERS?
If you turn the selector switch to HAND mode, the ERS will run continuously 24/7. If you turn the selector switch to AUTO, it will shut off at 10:00 p.m. and restart at 05:00 a.m. on its own.
The alarm light is flashing on my ERS, but the system is still running. What’s going on?
If your ERS is still functioning while the alarm light is flashing, that indicates your system is due for annual maintenance. Open the control box, make note of the serial number and contact SoBrite to purchase the annual maintenance kit.
How do I choose a water reclaim system?
A lot goes into choosing a water reclaim system and every site will have its own particular requirements. It is best to contact us directly to assess your reclaim needs. Some things to consider and have ready to discuss with a SoBrite sales representative are: What applications do you intend to use the reclaim water on? What size wash are you building/converting? Are you operating a belt/conveyor/rollover wash? Do you have reclaim tanks in the ground already? What is your estimated traffic in cars per hour? For a more comprehensive exploration into what you need to consider when selecting a reclaim or full water treatment system, please refer to this article authored by Karl Hermann, SoBrite sales representative.
I have an existing structure with underground tanks, can I still do reclaim?
Yes. We here at SoBrite have the knowledge and experience to retrofit most existing tank designs to suit our reclaim system needs. Most of the time only minor plumbing/fitting modifications are required to obtain the full benefits of a SoBrite reclaim system on a non-SoBrite tank design.
How complicated is it to start the system in the morning?
When the control switch is turned to Auto, SoBrite reclaim systems are programmed to shut down between the hours of 10:00 p.m. and 05:00 a.m. When staff arrive to open the facility, they turn the switch to OFF, clean the filter basket and ensure that prime is maintained in the suction lines. Once the filter basket has been resealed, they can switch the unit to Auto and walk away. The system is also designed to be ran in Hand mode, which allows the system to operate continuously 24/7.
What happens if we run out of reclaim water?
If your system runs low on reclaim water for any reason there are back ups built into each reclaim system we sell. The ERS series comes with an automatic fresh water override which activates once the reclaim storage tanks run low, shutting off and preserving the life of your pump. The Filtermatic series activates a fresh water makeup solenoid which directs city water straight to the in ground holding tanks in the event the reclaim water levels get too low.
What do I do when I am done washing cars for the day?
Nothing is required to be done with the reclaim equipment at the end of the day.
How often do you suggest I run the reclaim equipment during the day?
The reclaim equipment must at a minimum remain on and operational throughout the entire course of the scheduled operating hours. Ideally the system would operate continuously 24 hours a day, 7 days a week. However, to conserve energy costs the system is programmed to shut down, while engaged in Auto mode, between the hours of 10:00 p.m. and 05:00 a.m.
How long will a unit last before it needs to be replaced?
With proper maintenance and care, the ERS and Filtermatic reclaim systems are designed to last. The first Filtermatic system installed in an active car wash in 1994 is still in operation today. Performing required system maintenance and correcting outside issues such as foreign debris obstructing your water flow is paramount to ensuring the longevity of your system. Depending on your specific water costs, the installation and operation of a SoBrite reclaim system will pay for itself several times over during the course of your ownership, and likely beyond.
I have a non-SoBrite reclaim system, and my reclaim water has an odor. Do you have anything to help address this issue?
Yes. The patented SoBrite Aqua Prep technology can be added to existing reclaim systems via the standalone AquaPrep system, or the SoBrite Adder. Both have incredible track records in solving odor issues, and can be installed in almost any retrofit application.
How long do RO membranes last?
This is highly dependent on the incoming water quality. Utilizing the appropriate levels of pre-treatment, an RO membrane can expect to have a lifespan of anywhere from 3 to 5 years before requiring replacement.
Are any RO systems expandable?
Yes, our Deluxe R.O. units of 10,000 GPD or less are expandable.
Is after sale support included?
Yes. SoBrite support technicians are available over the phone from 08:00 a.m. to 04:30 p.m. CST, for the lifetime of your equipment. No phone trees, actual people. Don’t believe me? Go ahead, give us a call at 309-467-2335.
How do I setup my SoBrite equipment?
Detailed installation instructions are provided with each unit shipped. Once your deposit is received, SoBrite can provide you with a complete set of site-specific drawings, along with recommended equipment and tank layouts.
Where do I order replacement parts and annual maintenance kits?
Contact SoBrite directly at 309-467-2335 and request the parts department to fulfill any spare parts and/or maintenance orders.
I ordered my SoBrite equipment, when can I expect delivery?
Delivery times vary. Parts/maintenance kits can typically be shipped out same day as the order. Individual equipment and packages can vary based off current inventory but will typically ship within 6-8 weeks of a release to build order.
SOBRITE IS THE SOLUTION TO ALL YOUR WATER TREATMENT NEEDS